RETURNS AND REFUNDS

Can I change an item?

If your order has already been shipped, we invite you to wait until it arrives and then to contact our Customer Service to request its return. We inform you that ,once confirmed, your order could not be deleted .

How can I return an item?

Before returning any products, the customer must request an authorization to return the products directly through our website, in the Section ''Request a Return''.  Depending on the reason for the return, you will be sent via e-mail the correct procedure to follow.

I don't like the product delivered to me or it doesn't fit me, what should I do?

If you don't like the product purchased, you can request an authorization to return the products directly through our website, in the section ''Request a Return''.  The return will be at the customer's expense and the return address is indicated in the confirmation e-mail the customer will receive*.  Once the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order. *except for customers in Germany or Austria for whom the return expenses are always charged to www.misssixty.com

I've received a different item to the one ordered, what should I do?

Should the product received not be the same as the one you ordered, www.misssixty.com will take full responsibility for the return. You have to request a return through the appropriate section on our website, labeled ''Request a Return'', after that you will be informed by e-mail and by phone in order to definitively confirm the picking-up of your parcel, at no extra cost.  As soon as the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

I've received a defective product, what should I do?

If the product purchased has any defects, then www.misssixty.com will be fully responsible for the return. You have to request a return through the appropriate section on our website, labeled ''Request a Return'', after that you will be informed by e-mail and by phone in order to definitively confirm the picking-up of your parcel, at no extra cost. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

When will you send me the refund?

As soon as products are returned to our warehouse for any reason whatsoever, a check is made of their condition after which the refund will be made within 30 days.

Can I change a product bought in www.misssixty.com in another store?

No. To change an item you must always return it to www.misssixty.com